terms + conditions

First time clients

50% of the scheduled appointment fee will be taken in advance to secure the appointment.

This deposit is paid within 7 days of first agreeance of appointment date. The tentative appointment will not be secured until the deposit is received through bank transfer.

Deposits are included in the total, at the time of payment at the conclusion of the first appointment.

Deposits are also held as a non-refundable cancellation fee if the appointment is cancelled/not honored according to the cancellation policy.

Deposits are not transferrable to future appointments unless 24hrs notice or more are given.

Cancellation policy

24 hours (or more):

no fee/charge

Same day (more than 2 hours):

50% of the price of the scheduled appointment

Less than 2 hours (including no-shows):

100% of the price of the scheduled appointment

All cancellation fees must be paid before another appointment will be scheduled.

This cancellation policy applies to ALL clients.

50% advance payment applies only to first-time clients.

Please advise ahead of your appointment if you do not wish to comply with this policy.

COVID/WELLNESS protocols

The Nailophile is a COVID-safe beauty business.

Appointment checklist:

• masks are mandatory

• please arrive on-time (not early/not late)

• advise of any symptoms of illness PRIOR to appointment (24hrs in advance to avoid all cancellations fees)

• please reschedule your appointment if you have symptoms (ANY symptoms - contagious or not)

• no food or drinks please

• please come to your appointment alone (no children)

• hand washing (with the nail brushes provided) and use of hand sanitiser at your appointment is also required

All guidelines will be strictly adhered to.

Standard hygiene procedures of single-use desk mats and orange-wood sticks (disposable) and single-use tools (removed after use and disinfected at close of business), as well as individual, personalised client packets are still in effect.

The wearing of a mask is required to attend an appointment.

Please do not come to your appointment if you are unwell, OR in the recovery stage of being unwell regardless of whether you believe you are contagious or not.

Anyone appearing unwell in any way will be asked to leave immediately, and possibly asked not to return.